Frequently Asked Questions

Placing an order is simple:

1. Browse our products and select items you want
2. Click "Add to Cart" on product pages
3. Review your cart and click "Proceed to Checkout"
4. Enter your delivery address and contact details
5. Choose your preferred payment method
6. Confirm your order

You'll receive an order confirmation via WhatsApp and email with your order details and tracking information.

Standard Delivery: 5-7 business days across India

Metro Cities: 3-5 business days

Express Delivery: 1-2 business days (available for select products and locations)

Delivery times may vary during festivals and peak seasons. You'll receive tracking details once your order is shipped.

You can track your order in multiple ways:

• Visit the "My Orders" section on our website
• Use the tracking link sent via WhatsApp/SMS
• Click on the tracking ID in your order confirmation email
• Contact our customer support with your order ID

Real-time tracking updates are available once your order is dispatched.

Currently, we deliver within India only to all serviceable pin codes. International shipping will be available soon.

For bulk orders or special international shipping requests, please contact our customer support team at contactus@allsomart.com

Free Shipping: On orders above ₹499

Standard Shipping: ₹49 for orders below ₹499

Express Delivery: Additional ₹99

Shipping charges are calculated automatically at checkout based on your location and selected delivery method.

We accept multiple secure payment options:

• Credit/Debit Cards: Visa, Mastercard, Rupay, American Express
• Net Banking: All major banks
• UPI: PhonePe, Google Pay, Paytm, BHIM
• Wallets: Paytm, PhonePe, Amazon Pay
• Cash on Delivery (COD): Available for eligible orders

All payments are processed through secure payment gateways with 128-bit SSL encryption.

Yes, COD is available for most products and locations. COD availability depends on:

• Your delivery location
• Order value (maximum ₹10,000 for COD)
• Product category

Additional COD charges of ₹49 apply. COD availability will be shown at checkout.

Absolutely! Your payment security is our top priority:

• All transactions are encrypted with 256-bit SSL
• We use PCI-DSS compliant payment gateways
• We don't store your card/bank details
• Two-factor authentication for added security

Your payment information is processed securely and never shared with third parties.

If your payment fails:

1. Check your internet connection and try again
2. Verify your card/account details are correct
3. Ensure you have sufficient balance
4. Try a different payment method

If amount is deducted but order not confirmed, it will be auto-refunded within 5-7 business days. Contact support if issues persist.

Return Window: 7 days from delivery date

Eligible for Return:

• Defective or damaged products
• Wrong product delivered
• Product not as described
• Size/color mismatch (for applicable products)

Conditions:

• Product must be unused and in original condition
• Original packaging with tags intact
• Invoice/bill must be included

Certain products like religious items, crystals, and personalized yantras may not be eligible for return once opened/used.

1. Go to "My Orders" section
2. Select the order you want to return
3. Click "Return" and select reason
4. Schedule pickup or visit nearest drop point
5. Hand over the product with invoice

You'll receive return confirmation and refund updates via WhatsApp/SMS.

Refund timeline:

• Product quality check: 2-3 business days after pickup
• Refund initiation: Within 1 business day after approval
• Credit to account: 5-7 business days (varies by bank/payment method)

Refund Methods:

• Original payment method (for prepaid orders)
• Bank transfer (for COD orders - requires bank details)
• Allso Mart wallet credit (instant - can be used for future purchases)

Yes, exchanges are available for size/color variants of the same product within 7 days of delivery.

Exchange Process:

1. Initiate exchange from "My Orders"
2. Select new size/color/variant
3. Schedule pickup of original product
4. New product will be shipped once original is received

Exchange is subject to product availability. If variant not available, refund will be processed.

100% Authentic & Certified

All our astrology products are genuine and certified:

• Gemstones: Lab-certified with authenticity certificate
• Crystals: Natural, energized, and blessed
• Yantras: Properly energized following Vedic rituals
• Rudraksha: Genuine Nepal/Indonesian beads with X-ray reports
• Vastu Products: As per authentic Vastu Shastra principles

We source directly from trusted manufacturers and verify each product before listing. Many items come with authentication certificates.

Yes! Most spiritual products come pre-energized:

• Yantras: Energized with proper mantras and rituals
• Gemstones: Can request energization before shipping
• Crystals: Cleansed and energized
• Idols/Murtis: Basic puja done, detailed puja instructions included

For personalized energization or special puja requirements, please contact us before ordering.

Choosing the right gemstone depends on:

• Astrological Chart: Consult an astrologer for birth chart analysis
• Planetary Position: Based on weak/malefic planets
• Purpose: Health, wealth, relationships, career, etc.
• Rashi/Zodiac Sign: Recommended stones for your sign

We offer free astrology consultation for gemstone selection. Contact our expert team for personalized recommendations.

Yes, certification is provided for applicable products:

• Gemstones: Lab certificate from recognized gemological institutes
• Rudraksha: X-ray test report and authenticity certificate
• Precious Items: Hallmark/BIS certification where applicable

Certificates are mentioned in product description. For additional certification requests, contact support.

Yes! We offer customization for select products:

• Personalized yantras with your name/gotra
• Custom gemstone rings with preferred metal/design
• Engraved rudraksha malas
• Customized Vastu products for specific requirements

Look for "Customization Available" tag on product pages or contact us for special requirements.

Creating an account is simple:

1. Click "Register" or "Sign Up" on homepage
2. Enter your mobile number
3. Verify OTP sent to your mobile
4. Fill in name, email, and create password
5. Click "Create Account"

You can also sign up using Google or Facebook for faster registration.

1. Go to login page
2. Click "Forgot Password?"
3. Enter registered mobile number or email
4. Verify OTP sent to your mobile/email
5. Create and confirm new password

If you face issues, contact customer support with registered details.

Yes, you can update your mobile number:

1. Login to your account
2. Go to "Profile" or "Account Settings"
3. Click "Edit" next to mobile number
4. Enter new mobile number
5. Verify OTP on both old and new numbers

For security reasons, OTP verification on both numbers is required.

Manage your addresses easily:

• Go to "My Account" → "Manage Addresses"
• Add new address or edit existing ones
• Set default address for faster checkout
• You can save multiple addresses (home, office, etc.)

Addresses can also be added/edited during checkout process.

Registration Process:

1. Click "Become a Seller" on homepage
2. Fill registration form with business details
3. Upload required documents (GST, PAN, Bank Details)
4. Provide business address and contact information
5. Submit application for verification

Our team will verify your details and activate your seller account within 2-3 business days.

Commission Structure:

• No Registration Fee
• Commission: 5-15% per sale (category-dependent)
• Payment gateway charges: 2% of transaction
• Shipping charges: As per actual (can use our logistics partner)

Detailed commission structure will be shared during onboarding. Special rates available for bulk sellers.

Allowed Categories:

• Astrology products (gemstones, yantras, rudraksha)
• Spiritual items (pooja products, idols, crystals)
• Vastu products
• Books (astrology, spiritual, religious)
• Ayurvedic products
• Religious items and accessories

Prohibited: Counterfeit items, weapons, illegal substances, adult content

Payment Cycle:

• Payments released twice a month (1st and 15th)
• Settlement after 7-day return window
• Direct bank transfer to registered account
• Detailed payment reports in seller dashboard

Commission and charges automatically deducted before payment. GST input credit available.

Dedicated Seller Support:

• Seller dashboard with analytics and reports
• Inventory management tools
• Order management system
• Marketing and promotional support
• Training and onboarding assistance
• 24/7 seller helpline

We help you grow your business with our platform tools and support services.